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Hosted PBX

Hosted PBX Features — Enterprise Phone System, Zero Hardware

Every feature you'd expect from a £10,000+ on-premise PBX — auto-attendant, hunt groups, voicemail-to-email, advanced call routing — hosted in the cloud and managed from a simple web portal. No server room required.

See Full Feature List ← Back to Hosted PBX
hosted PBX features, cloud phone system, auto-attendant, hunt groups, voicemail-to-email, call routing
Feature

A full PBX in the cloud — every feature included

Our hosted PBX gives you the complete feature set of a traditional enterprise phone system, delivered as a cloud service. No hardware to buy, no engineers to hire, no maintenance contracts — just plug in your phones and go.

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Auto-Attendant (IVR)

Greet callers professionally with a customisable auto-attendant. Route calls by department, time of day, or caller input. Multi-level menus let you build sophisticated call flows without any technical knowledge.

Benefit: Professional first impression and efficient call routing — even without a receptionist.

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Hunt Groups & Ring Patterns

Distribute incoming calls across teams with flexible ring strategies — simultaneous ring, sequential, round-robin, or least-recent. Ensure no call goes unanswered, even during busy periods.

Benefit: Faster answer times and balanced workload across your team.

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Voicemail-to-Email

Every voicemail is automatically converted to an audio file and delivered to the user's email inbox. Listen to messages anywhere — on your phone, laptop, or tablet — without dialling into a voicemail system.

Benefit: Never miss a message. Respond faster with voicemails delivered to your inbox.

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Advanced Call Routing

Route calls based on time of day, day of week, caller ID, geographic origin, or custom rules. Set up holiday schedules, out-of-hours routing, and failover destinations — all from the web portal.

Benefit: Calls always reach the right person at the right time, automatically.

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Call Transfer & Parking

Transfer calls with a single button press — attended (announce the caller) or blind (transfer immediately). Park calls in a shared lot for any team member to pick up from any extension.

Benefit: Smooth call handling that keeps customers happy and teams efficient.

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Music on Hold & Announcements

Upload custom music-on-hold tracks and queue announcements. Keep callers informed with position-in-queue messages and estimated wait times while they hold.

Benefit: Professional caller experience that reduces hang-ups and boosts satisfaction.

Action

Everything your phone system needs, managed from one portal

Our hosted PBX replaces complex on-premise hardware with an intuitive web-based management portal. Here's what you can do:

  • Auto-attendant & IVR — Build multi-level call menus with drag-and-drop simplicity. Route callers to the right department every time.
  • Hunt groups & ring strategies — Configure simultaneous, sequential, or round-robin ringing for any team in minutes.
  • Voicemail-to-email — Voicemails delivered as audio attachments straight to your inbox. No more phoning in to check messages.
  • Time-based call routing — Set up office hours, lunch breaks, holidays, and out-of-hours rules. Calls route automatically based on your schedule.
  • Self-service management — Add users, change settings, and update call flows yourself via the web portal. No IT team required.
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Cloud-Managed PBX

Full control from any browser.

Benefit

Enterprise phone system without the enterprise price tag

Traditional PBX systems cost thousands upfront for hardware, require a server room, and need specialist engineers for every change. Our hosted PBX delivers the same features — and more — for a simple per-user monthly fee with no capital expenditure.

Updates happen automatically. New features appear without upgrades. And when you need to scale, adding users takes minutes, not months. It's the phone system that grows with your business.

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Enterprise Features

SMB price, enterprise capability.

Ready to upgrade your phone system?

See the full hosted PBX feature list and discover how easy it is to run an enterprise phone system from the cloud. No hardware, no hassle.

Request a Demo See 24-Hour Setup →