Schedule automatic report exports to arrive in your inbox — daily, weekly, or monthly. The right data, in the right format, delivered to the right people at the right time. No manual report pulling, no missed deadlines.
Automated exports eliminate the daily ritual of manually pulling reports. Configure which reports, which format, which recipients, and which schedule — and the platform handles the rest. Reports arrive in inboxes before the morning coffee.
Schedule exports daily (previous day's data), weekly (Monday summary), monthly (full month analysis), or at any custom interval. Set delivery times so reports arrive when recipients need them most.
Benefit: Reports arrive on schedule without anyone needing to remember to pull them.
Export reports as CSV for spreadsheet analysis, PDF for management presentations, or both. CSV exports are ready for import into Excel, Google Sheets, or your business intelligence tools.
Benefit: Data in the format your team actually uses — no conversion steps, no compatibility issues.
Send different reports to different people. The operations director gets the executive summary, team leaders get their team's stats, and the compliance officer gets drop rate and TPS reports — all automated.
Benefit: Everyone gets the data they need, nothing they don't — tailored delivery at scale.
For advanced analytics, automated exports can feed data directly into third-party BI tools, data warehouses, or custom dashboards. Standard CSV format ensures compatibility with virtually any system.
Benefit: Connect contact centre data to your wider business intelligence ecosystem effortlessly.
Configuration takes minutes. Select the report, choose your format and recipients, set the schedule, and you're done. The platform generates and delivers the report automatically from that point forward.
Configured once. Delivered forever.
In most contact centres, someone spends the first 30 minutes of every day pulling yesterday's reports, formatting them, and emailing them to the management team. Multiply that by five days a week, 52 weeks a year — that's over 100 hours spent on a task a machine can do in seconds.
Automated exports reclaim that time. Reports arrive in inboxes before anyone sits down at their desk. The data is fresh, the format is consistent, and nothing gets forgotten. Managers start their day with insights instead of starting it with data extraction.
For client-facing operations, automated exports ensure your clients receive their reports on time, every time — building trust and demonstrating professionalism without adding to your team's workload.
100+ hours per year. Automated.