Compare agent performance side-by-side across every key metric. Identify your top performers, understand what makes them successful, and use that insight to lift the entire team.
Agent comparison puts performance data side by side so you can see who's excelling, who's average, and who needs support. Select any group of agents, choose your metrics, and the platform generates a clear comparison instantly.
Compare two or more agents across calls made, contacts reached, talk time, wrap time, idle time, conversions, and revenue — all in a single view with the same date range applied.
Benefit: Fair, apples-to-apples comparison that removes guesswork from performance management.
Rank agents by any metric — highest conversion rate, most calls made, lowest idle time, best talk-to-wrap ratio. Sort ascending or descending to find your stars and your stragglers.
Benefit: Quickly identify top performers for recognition and underperformers for targeted coaching.
See each agent's performance relative to the team average. The comparison highlights who's above average, who's at average, and who's below — giving instant context to individual numbers.
Benefit: Understand performance in context — a number only means something when you know the benchmark.
Compare how agents' performance trends over time. Is an agent improving week-on-week? Has someone's conversion rate dropped since last month? Trend comparison reveals the trajectory, not just the snapshot.
Benefit: Spot improvement and decline early — intervene before small dips become big problems.
Select the agents you want to compare, pick your date range and metrics, and the platform generates the comparison instantly. No spreadsheets, no manual data collation.
Side by side. Clear as day.
Agent comparison isn't just about finding who's best and worst — it's about understanding why. When you can see that your top converter also has the highest talk time and lowest idle time, you understand the behaviour behind the results.
That insight becomes actionable coaching: "Sarah converts at 9.4% because she spends an average of 4.5 minutes per call — she's thorough. James converts at 7.1% but his calls average 2.1 minutes — he's rushing." That's the kind of specific, evidence-based feedback that actually changes behaviour.
Use agent comparison to set realistic benchmarks, recognise top performers, and create targeted development plans that address real gaps — not assumed ones.
Understand the gap. Close the gap.