A call centre dialler makes the process of placing calls fully automatic — so your agents spend up to 50 minutes of each hour actively canvassing clients, instead of 20 minutes with manual dialling.
A predictive dialler takes a large amount of customer data (phone numbers) and automatically dials through them. When it discovers a human on the other end, that call is placed with an agent straight away. Answer machines and dead lines are given appropriate statuses and saved for later.
Many diallers, including Blue Telecoms, feature AMD (Answer Machine Detection) that automatically detects answer machines — ensuring they never reach an agent.
When a call connects, the agent receives it with all customer information displayed on screen — including any custom CRM data you've integrated.
Only live human answers reach your agents.
There are several dialling methods available. With Blue Telecoms, you can choose between all three variants to find the solution that fits.
Will only dial when an agent presses call. Ideal for high-value sales where agents need to review customer information before connecting.
Dials from a list automatically, sending live calls to agents. A balanced approach between speed and agent preparation time.
Predicts when agents will become available and dials calls in anticipation. Maximum throughput for high-volume telesales campaigns.
The main benefit is dramatically boosted agent talk time and contact rate. With manual dialling, agents spend about 20 minutes per hour on calls. With a dialler, this increases to up to 50 minutes.
vs 20 minutes with manual dialling.