VICIdial and vTiger are two extremely popular tools in the call centre industry. Blue Telecoms brings them together so your agents work from a single screen with real-time synchronisation — no switching, no mistakes.
When agents try to use VICIdial and vTiger at the same time, they switch between two different screens. This leads to mistakes, slows agents down, and creates data parity issues between the dialler and CRM.
VICIdial — Call centre dialler software that underpins many platforms including Blue Telecoms.
vTiger — Open source customer relationship manager used by thousands of businesses.
No more switching between apps.
Route calls based on data from vTiger, ensuring the right agent handles the right customer every time.
Agents alter information from one screen with real-time updates. No switching between applications.
Data syncs automatically between Blue Telecoms and vTiger. No duplicates, no data parity issues.
Save time, boost agent efficiency and increase ROI with a smoother, more reliable integrated system.