VICIdial and SuiteCRM are two extremely popular tools in the call centre industry. Blue Telecoms brings them together so both systems update in real time from a single agent screen.
When agents attempt to use VICIdial and SuiteCRM simultaneously, they switch between two screens. This leads to mistakes, slows agents down, and creates data parity issues between dialler and CRM.
VICIdial — Call centre dialler software that underpins many platforms including Blue Telecoms.
SuiteCRM — Popular open-source customer relationship manager.
No more switching between apps.
Route calls based on data from SuiteCRM, ensuring the right agent handles the right customer every time.
Agents alter information from one screen with real-time updates. No switching between applications.
Data syncs automatically between Blue Telecoms and SuiteCRM. No duplicates across any platform.
Save time, boost agent efficiency and increase ROI with a smoother, more reliable integrated system.