VICIdial and SugarCRM are very popular tools in the call centre industry. Blue Telecoms brings them together so both systems update in real time without agents switching between screens.
When agents attempt to use VICIdial and SugarCRM simultaneously, they switch between two screens. This isn't ideal — mistakes happen, the process slows down, and maintaining data parity between the dialler and CRM becomes a major challenge.
VICIdial — Call centre dialler software that underpins many platforms including Blue Telecoms.
SugarCRM — A widely-used customer relationship management system.
No more switching between apps.
Route calls based on data from SugarCRM, ensuring the right agent handles the right customer every time.
Agents alter information from one screen with real-time updates. No switching between applications.
Data syncs automatically between Blue Telecoms and SugarCRM. No duplicates across any platform.
Save time, boost agent efficiency and increase ROI with a smoother, more reliable integrated system.