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SIP Feature

PSTN Failover — Never Miss a Call

Automatic PSTN failover ensures business continuity when internet connectivity fails. Seamless switchover to traditional phone lines maintains operations without interruption — your customers never know there's a problem.

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PSTN failover, SIP redundancy, business continuity, backup phone lines
Feature

PSTN Failover — bulletproof business continuity

When your internet connection fails, automatic PSTN failover keeps your business running. Intelligent routing switches to traditional phone lines within seconds — customers experience uninterrupted service.

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Automatic Switchover

Intelligent monitoring detects internet connectivity issues and automatically routes calls through PSTN backup lines within 10 seconds. No manual intervention required.

Benefit: Maintain business operations during internet outages without losing customer calls or revenue.

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Seamless Operation

Calls continue to function normally through backup PSTN lines. Customers calling your numbers reach agents without experiencing busy signals or connection failures.

Benefit: Protect your business reputation by ensuring customers can always reach you during critical situations.

Instant Recovery

When internet connectivity is restored, the system automatically switches back to SIP trunking for optimal call quality and cost efficiency. No service interruption during transition.

Benefit: Return to normal operations immediately with optimal call quality and reduced costs.

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Failover Monitoring

Real-time monitoring and alerting when failover events occur. Detailed reporting on uptime, failover frequency, and performance during backup operation.

Benefit: Complete visibility into system reliability and backup performance for business continuity planning.

Action

How PSTN failover works in practice

Bulletproof continuity operates automatically without any user intervention:

  • Continuous monitoring — Real-time health checks of internet connectivity and SIP trunk availability.
  • Instant detection — Connectivity failures identified within 3 seconds through multiple monitoring methods.
  • Automatic rerouting — Call routing tables updated instantly to direct traffic through PSTN backup lines.
  • Transparent operation — Agents continue working normally with no interface changes during failover.
  • Recovery notification — Automatic alerts when primary connectivity is restored and normal operation resumes.
Blue Telecoms PSTN failover dashboard showing connectivity status
Benefit

Never lose business to connectivity failures

Internet outages are unpredictable — construction damage, service provider issues, cyber attacks, or natural disasters can knock out connectivity without warning. PSTN failover ensures your business survives these events.

Your customers reach you during crises when they need you most. Your revenue continues during outages. Your reputation remains intact through uninterrupted service availability.

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Never Down

Bulletproof continuity.

Ready for bulletproof business continuity?

Request a personalised demo and see how PSTN failover ensures your business never loses calls during internet outages.

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