Live TPS Checking

It is a legal requirement of businesses making marketing calls to comply with PECR regulations. If you call someone who is registered on the TPS, and who has not opted into marking calls from your company, you could receive a penalty fine of up to £500,000 enforced by the ICO (Information Commissioners Office).

TPS Regulations


All those in business (including charities and voluntary organisations) who make direct marketing telephone calls to Individuals, or direct marketing faxes to anybody. Both 'cold' lists and customer lists should be cleaned against the Telephone Preference Service or Fax Preference Service registers before calls are made or faxes sent, to ensure compliance with the Regulations. This is in addition to checking such lists against in-house "do not call" lists.

Any households or businesses that do not wish to receive unsolicited marketing information can register their telephone number with the Corporate Telephone Preference Service (CTPS) or the Telephone Preference Service (TPS).

On 26 May 2011, the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 came into force. These amend the Privacy and Electronic Communications (EC Directive) Regulations 2003. The Information Commissioner already had enforcement powers under the 2003 Regulations but the 2011 Regulations significantly extend and enhance these powers.

How our Live TPS Checking can help:


You used to have to pay a data cleanser per record to check your data. That could cost thousands of pounds, and within a month the data would need to be checked again.

By enabling our Live TPS Checking service on your account, you can ensure that all calls are automatically screened against the TPS database in real time, meaning it is always up to date. This is fully compliant with TPS requirements, and will give you peace of mind that you won't be facing a fine.

This service is a free add-on with our unlimited hosted dialler package regardless of how many calls you make.

You also won't have to change anything on your end, our service doesn't require you to do anything different, or train your staff on how to use it. It's effortless and hassle free. You'll also be saving time by not having to send data to a cleanser, or sort through your data. Just upload your data, and dial.

The new powers enable the comissioner to:


Impose civil monetary penalties of up to £500,000 for serious breaches of PECR; audit the measures taken by a provider of Public Electronic Communications Services (a service provider) to:

  • safeguard the security of that service
  • comply with the new personal data breach notification and recording requirements

Impose a fixed monetary penalty of £1,000 on a service provider which fails to comply with the new breach notification requirements; and require a communications provider to provide him with information needed to investigate the compliance of any person with PECR (a third party information notice).