All good telemarketers develop a thick skin over time. Building a solid brand and being consistent with every customer interaction are the keys to pushing past the tough calls.
The telesales industry has sometimes suffered from a poor reputation, and there will always be some prospects who don't wish to receive calls. But with the right mindset and techniques, rejection becomes just another step on the road to your next sale.
The number one way to beat dialling anxiety is through positivity. Building and developing your confidence in closing will help you push through without becoming disheartened by poor feedback or missed sales.
You'll notice that your own productivity improves — and your co-workers' productivity will follow. Treat every call as its own small task, remaining positive as you play the numbers game that is sales.
💡 Top Tip: Don't stop when you close a sale. Your positivity from that call will naturally flow into your next batch.
Rejection comes part and parcel of the telesales world. There's always something to learn from every negative interaction — by continually improving your pitch, you'll slowly boost your success rate over time.
This is especially important for teams. By improving the pitch everyone uses, you can boost your entire company's sales by significant amounts — and you'll suffer fewer complaints too.
💡 Top Tip: Rejection is all part of the job — try not to take it personally.
Not every customer you contact is ready to purchase immediately. It often takes a number of interactions before a prospect becomes a customer. During this time, it's crucial to maintain the quality of each conversation and focus on the longer-term sale.
Take as much information as possible with each call — this builds a picture of the client that makes closing much easier when the time comes. The Blue Telecoms hosted dialler allows your agents to set and manage callbacks with ease.
When canvassing clients, it's essential to convert negative responses into positive ones. Almost all customers will have concerns about certain aspects of your product — that's natural buying behaviour.
By highlighting the positive elements and showing how they outweigh the negatives, you can shift the conversation in your favour. Above all, it's always wise to avoid wasting anyone's time if they're genuinely not a suitable client.
Start using a cloud hosted dialler to increase your team's productivity and close more deals.