A predictive dialling system is an automated server that dials through a list of telephone numbers, routing human answers to your agents while screening out busy signals, answer machines, and disconnected numbers.
Unlike other dialler types, a predictive system anticipates agent availability and adjusts the dial rate automatically.
The dialler predicts when enough agents will become available and ramps up dialling accordingly. When all agents are busy, it lowers the rate — keeping everyone productive without excessive drops.
A well-configured predictive system ensures your drop rate stays within Ofcom regulatory levels, balancing throughput with compliance.
No expensive in-house systems to maintain. Cloud-hosted diallers like Blue Telecoms work out cheaper with faster, easier support and full CRM integration.
Predictive diallers learn to predict when agents will be available for their next call. The system then dials numbers in anticipation, keeping agents as productive as possible.
Inside every dialling system is an algorithm that carries out this work automatically. It takes a short period for the system to calibrate — but once this initial phase passes, agents take calls with little to no downtime.
Learns and adapts to your campaign in real time.
Predictive diallers are most commonly used in telesales, debt collection and other sectors where companies need to contact many people each day. Lead generation companies also use them to canvas clients before handing quality leads to closers.
The only caveat: these systems may not suit high-value sales where agents build long-standing relationships with individual clients.
Productivity improvement: In most cases, agent productivity improves by 300–400% after adopting predictive technology.
Proven productivity gains across industries.