Auto dial report — call outcome breakdown across datasets with real-time filtering
Every feature, every integration, every dialling mode — the complete breakdown of our hosted predictive dialler platform that powers contact centres across the UK.
Our predictive dialler supports a full range of dialling modes — from fully automated high-volume predictive dialling to agent-controlled click-to-dial. Switch between modes on the fly to match your campaign needs.
The most aggressive and productive dialling mode. The system analyses agent availability patterns and dials multiple numbers simultaneously, predicting when agents will be free. When a live person answers, they're instantly connected to the next available agent.
Best for: High-volume B2C campaigns, telesales, telemarketing, and debt collection where maximising talk time is the priority.
Result: Agents spend up to 50 minutes per hour on live calls — a 500% increase over manual dialling.
Automatically dials the next number as soon as an agent becomes available. Unlike predictive mode, it dials one number per agent, eliminating the risk of abandoned calls. Agent sees lead details as the call is placed.
Best for: Regulated industries, insurance, financial services, and campaigns where compliance requires zero abandoned calls.
Full lead details are displayed on screen before the call is made. The agent reviews the information, prepares their approach, and initiates the call when ready. Maximum preparation, maximum personalisation.
Best for: Complex B2B sales, high-value accounts, sensitive conversations, and any scenario where preparation drives conversion.
The simplest mode — agents browse their contact list and click a button to initiate each call. Full agent control with none of the manual dialling effort. Still delivers a 75% productivity improvement over traditional methods.
Best for: Follow-up calls, callbacks, small teams, and scenarios where agents need complete control over who they call and when.
Our predictive dialler platform runs entirely on UK-based servers, delivering low-latency, high-quality voice connections for your contact centre. No overseas routing, no quality compromises.
The infrastructure is built for performance and security:
Secure. Fast. GDPR compliant.
Our predictive dialler isn't just a phone system — it's a complete omnichannel communication platform. Handle every customer interaction from a single interface, regardless of the channel.
Voice calls, email, WhatsApp, web chat, Facebook Messenger, Instagram DMs, Telegram, and SMS — all unified in one agent desktop. No switching between applications, no missed conversations, and full interaction history across every channel.
Complete customer engagement.
Auto dial report — call outcome breakdown across datasets with real-time filtering
Take secure card payments during live calls. Recording automatically pauses when payment details are entered and resumes when complete. Fully PCI DSS compliant — no card data is stored or exposed.
State-of-the-art reporting with live wallboards, agent performance metrics, campaign analytics, and custom report builders. See exactly how your operation is performing in real time. Custom reporting available on request.
Build dynamic scripts that adapt based on customer responses. Conditional logic creates branching call pathways, custom data collection fields capture the information you need, and next-task buttons guide agents to the right action. Fully customisable with your branding.
Real-time wallboards display team stats, floor sales, drop rates, and wait times. Managers and supervisors get instant visibility into every aspect of the operation — from individual agent performance to campaign-wide trends.
Our predictive dialler delivers up to 50 minutes of productive talk time per hour — compared to just 10 minutes with manual dialling. That's a 500% improvement in agent productivity, meaning more conversations, more conversions, and more revenue.
Automatically detect answering machines, voicemail, and fax tones. Live answers are routed instantly to agents while non-productive calls are filtered out — keeping your team focused on real conversations.
Our predictive dialler integrates deeply with leading CRM platforms, keeping your customer data synchronised in real time. No double entry, no data silos, no manual exports.
Full bi-directional integration with automatic data sync and screen pops.
Connect your Salesforce instance for seamless lead management and call logging.
Deep integration with Sugar CRM for real-time contact and opportunity updates.
Automatic call activity logging and contact record synchronisation with ZOHO CRM.
Integrate with Open CRM for unified customer data and workflow automation.
Our interactive scripting engine goes far beyond static call scripts. Build intelligent, dynamic scripts that adapt in real time based on customer responses and data.
"BIG shout out to Mike from start to finish the way he helped me. The simplicity of the whole Blue Telecoms system is 5*. The pace at the sign up..." Read More
— Nazim Atcha on Trustpilot
April 2025
"An amazing service and top quality software. To say I am impressed would be an understatement. The software for progressive calling is another..." Read More
— Jamie Parvin on Trustpilot
January 2025
"All the team at Blue Telecoms have been fantastic. Service is great and the dialler works very effectively."
— Wesley Hardy on Trustpilot
October 2024
"Recently purchased a package with Blue Telecoms for my business and from start to finish have had a wonderful experience. Fab the rep was great..." Read More
— Jake Sullivan on Trustpilot
August 2024
"Amazing experience with Blue Telecoms, easy to use and always on hand to help with any queries. Good support from the team too making sure..." Read More
— Clear Comparison on Trustpilot
July 2023
"I had an exceptional experience with Fablu and the Blue Telecoms team, who effortlessly guided me from my initial inquiry to being up and running..." Read More
— Keiran Harvey on Trustpilot
May 2023
A comprehensive list of every feature available on our hosted predictive dialler platform.