Action
How the audit trail works in practice
Every interaction creates a comprehensive audit record that can be searched, filtered, and reported on:
- ✓ Automatic capture — Call details, agent ID, customer consent status, and system events logged automatically.
- ✓ Quality annotations — Supervisors add training notes, compliance markers, and performance scores directly to recordings.
- ✓ Access logging — Every playback, download, or review creates an audit entry with user details and purpose.
- ✓ Compliance tracking — GDPR consent, PCI DSS redaction, and retention policy adherence monitored continuously.
- ✓ Export capabilities — Generate compliance reports and legal discovery packages with certified audit trails.
