Action
How address verification works in calls
Address lookup is seamlessly integrated into the customer record interface:
- ✓ Postcode entry — Agent types customer's postcode, system immediately shows all valid addresses for that code.
- ✓ Address selection — Click to select the correct address, all fields populate automatically with proper formatting.
- ✓ Validation indicators — Green ticks show verified addresses, amber flags highlight potential issues or new builds.
- ✓ Manual override — Agents can manually enter addresses for new developments or international locations outside the database.
- ✓ Geocoding data — Latitude/longitude coordinates captured automatically for mapping and logistics integration.
