Warm and cold transfers to any external phone number with three-way calling support. Connect customers to outside experts, specialists, or departments while maintaining professional service continuity.
Professional transfer capabilities that connect your contact centre to the outside world. Whether customers need specialists, technical experts, or department heads, seamless transfers ensure they reach the right person without losing context.
Agents speak to the external party first, explain the situation, and introduce the customer before completing the transfer. Ensures smooth handoffs with full context preservation.
Benefit: Professional service continuity with no repeated explanations or lost context.
Direct transfers to external numbers when speed is more important than context. Customers are connected immediately to the external party without agent intervention.
Benefit: Fast routing to external experts when urgent resolution is the priority.
Agents can establish three-way calls with customers and external parties. Perfect for complex situations requiring multiple experts or when agents need to stay involved.
Benefit: Collaborative problem-solving with internal and external expertise on the same call.
Professional external transfer functionality that maintains service quality:
Reach anyone, anywhere.
Outside transfers mean your contact centre can handle any inquiry, even when expertise lives outside your organization. Connect customers to vendors, specialists, technical support, or partner organizations without losing control of the customer relationship.
Three-way calling enables collaborative problem-solving where internal agents can facilitate discussions between customers and external experts, ensuring nothing gets lost in translation.
Connect to any expertise.