Platform Feature

Interactive Scripting — Dynamic Conversations That Adapt

Intelligent call scripts that respond to customer answers with conditional logic and branching paths. Guide your agents through perfect conversations while capturing exactly the data you need with custom fields and smart routing.

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Feature

Smart Scripts — conversations that adapt to every response

More than static scripts — intelligent conversation flows that change based on customer responses. Conditional branching, custom data capture, and dynamic content ensure agents always know what to say next.

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Conditional Logic

Scripts adapt in real-time based on customer responses. If they say "yes" to one question, the script shows different follow-up options than if they say "no" or "maybe".

Benefit: Natural, personalized conversations instead of rigid, robotic scripts.

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Custom Data Fields

Create unlimited custom fields to capture specific information. Set validation rules, dropdown options, and required fields to ensure data quality and completeness.

Benefit: Capture exactly the data your business needs with built-in quality control.

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Branching Paths

Multiple conversation routes within single scripts. Lead qualification, objection handling, product selection — each path guides agents with specific talk tracks and data requirements.

Benefit: Comprehensive conversation management without overwhelming complexity.

Action

How interactive scripting works on the platform

Scripts appear alongside customer information in the agent interface, updating dynamically as conversations progress:

✓ Real-time updates — Script content changes instantly based on agent selections and customer responses.
✓ Visual workflow — Clear navigation shows agents where they are in the conversation and what comes next.
✓ Data validation — Required fields and format checks ensure information is captured correctly first time.
✓ Outcome routing — Call dispositions automatically determine next actions, callbacks, or transfers.
✓ Multi-language support — Scripts can be configured in multiple languages for diverse agent teams.

Blue Telecoms platform showing interactive scripting interface with conditional logic and custom fields

Benefit

Consistent quality across every conversation

Interactive scripting ensures every agent delivers the same professional experience, regardless of experience level. New starters follow proven conversation flows while experienced agents can adapt scripts to their style.

Compliance teams love scripting for sensitive industries — financial services, healthcare, and insurance scripts can include mandatory disclosures and capture required consents automatically.

📹 Call Recording 🎯 Skills-Based Routing 👂 Agent Whisper

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Perfect Consistency

Every conversation, every time.