Upload custom hold music, queue messages, and IVR prompts to create a completely branded audio experience. Professional sound design that reinforces your company identity while customers wait.
Complete control over your contact centre's audio identity. Upload custom music, record personalized messages, and create IVR prompts that sound professional and reinforce your brand every time customers interact with your system.
Upload your own hold music in any format — from classical instrumentals to branded jingles. Set different music for different queues, departments, or times of day to create the perfect atmosphere.
Benefit: Professional audio experience that reinforces brand identity while customers wait.
Record custom queue announcements with professional voice talent or your own team. Position updates, promotional messages, or helpful information that keeps customers engaged while waiting.
Benefit: Turn wait time into marketing opportunities and keep customers informed.
Complete control over Interactive Voice Response prompts. Upload professional recordings for menu options, department selections, and routing instructions in multiple languages.
Benefit: Consistent brand voice from first contact through to agent connection.
Professional audio management that maintains quality while giving you complete creative control:
Professional sound design.
Custom audio transforms mundane hold time into brand reinforcement opportunities. Professional music and messages communicate quality and attention to detail, while promotional content can drive additional sales or inform customers about services.
Consistent audio branding across all touchpoints creates professional impressions that differentiate your business from competitors using generic hold music and robotic voice prompts.
Every sound matters.