Automatic call recording for every voice conversation in your contact centre. Searchable, downloadable recordings provide complete audit trails for quality assurance, training, dispute resolution, and regulatory compliance.
Every inbound and outbound call is automatically recorded with crystal-clear audio quality. Search recordings by date, agent, campaign, or custom tags. Download individual files or export in bulk for analysis and compliance.
Every call is recorded from the moment it connects until hangup. No buttons to press, no settings to configure — the system captures everything automatically with high-quality digital audio.
Benefit: Never miss a conversation. Complete audit trail for every customer interaction.
Find any recording instantly with powerful search filters. Search by date range, agent name, phone number, campaign, call outcome, duration, and custom tags. Results appear in seconds.
Benefit: Locate specific conversations quickly for quality review or dispute resolution.
Download individual recordings or export hundreds of calls at once. Choose from multiple audio formats (WAV, MP3). Recordings include metadata like timestamps, agent details, and call outcomes.
Benefit: Easy data export for compliance audits and performance analysis.
Recording starts automatically when calls connect and runs seamlessly in the background. Here's what happens behind the scenes:
Professional audio quality.
Call recordings provide concrete evidence for training, quality reviews, and regulatory compliance. Managers can spot-check agent performance, resolve customer disputes with facts, and ensure scripts are being followed correctly.
For compliance-heavy industries like finance and healthcare, comprehensive call recording demonstrates due diligence and provides audit trails that satisfy regulatory requirements.
Evidence-based performance management.