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Compliance

Ofcom Compliance — UK Telecoms Regulation Built-in

Comprehensive Ofcom compliance built into your contact centre platform. Persistent misuse controls, CLI validation, TPS screening, and automated regulatory reporting — stay compliant with UK telecoms regulations automatically.

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Ofcom compliance, TPS screening, persistent misuse controls
Feature

Ofcom Compliance — UK telecoms regulation made simple

Every outbound call meets UK telecoms regulations automatically. TPS screening, persistent misuse prevention, and CLI compliance built into your calling workflows — no manual processes required.

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TPS Screening

Automatic Telephone Preference Service (TPS) screening before every outbound call. Real-time TPS database queries prevent calls to registered numbers and maintain exemption lists.

Benefit: Eliminate TPS violations and potential fines up to £500,000 for persistent misuse.

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Persistent Misuse Controls

Automatic call attempt limits, abandonment rate monitoring, and silent call prevention. Real-time alerts when approaching regulatory thresholds.

Benefit: Prevent persistent misuse penalties and protect your telecoms licence.

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CLI Validation

Calling Line Identification (CLI) compliance with number range validation, geographic matching, and presentation restrictions. Prevents CLI spoofing and ensures legitimate number display.

Benefit: Maintain customer trust and avoid CLI misuse investigations.

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Regulatory Reporting

Automated generation of Ofcom compliance reports including call statistics, abandonment rates, TPS screening results, and misuse prevention activities.

Benefit: Streamlined regulatory submissions and audit-ready documentation.

Action

How Ofcom compliance works in your campaigns

Regulatory compliance is automatically enforced in every outbound calling campaign:

  • Pre-call screening — TPS database checked automatically before dialling, with suppression lists applied instantly.
  • Call timing controls — Automatic enforcement of permitted calling hours (8am-9pm weekdays, 8am-6pm weekends).
  • Abandonment monitoring — Real-time tracking of abandonment rates with automatic campaign suspension at 3% threshold.
  • CLI presentation — Valid, geographic CLI automatically selected based on campaign settings and number ranges.
  • Compliance alerts — Immediate notifications when campaigns approach regulatory limits or violations detected.
Blue Telecoms Ofcom compliance dashboard with TPS screening
Benefit

Run campaigns with complete regulatory confidence

Ofcom violations can destroy your business — fines up to £500,000, licence revocation, and reputational damage. Built-in compliance means you never have to worry about crossing regulatory lines.

Your campaigns run at maximum efficiency within legal boundaries. Your compliance team focuses on strategy instead of monitoring. Your business grows with complete regulatory confidence.

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Ofcom Compliant

Zero violations.

Ready for bulletproof Ofcom compliance?

Request a personalised demo and see how built-in UK telecoms compliance protects your campaigns and business licence.

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