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Hosted Contact Centre & Contact Center

The Omnichannel Contact Centre Platform Built for Results

Engage your customers across every channel — phone, email, WhatsApp, web chat, Facebook, Instagram, Telegram, and SMS — from a single, powerful hosted contact centre platform. Increase agent productivity by up to 500% and deliver exceptional customer experiences.

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Hosted contact center omnichannel platform, hosted dialler and dialer solution, auto dialer and auto dialler for call centres and call centers
Platform Overview

One platform. Every channel. Total control.

Blue Telecoms' hosted contact centre platform brings together all your customer communication channels into a single, easy-to-use interface. Whether you're running outbound sales campaigns, managing inbound customer service, or handling blended operations — our platform gives your team everything they need.

Every channel. One conversation.

Your customers don't just call any more. They message on WhatsApp, chat on your website, send emails, and reach out on social media. Our hosted contact centre platform brings every channel together so your agents can manage it all from a single interface.

No switching between apps. No missed messages. Just seamless, efficient customer engagement across every touchpoint. Whether it's an inbound enquiry via Facebook Messenger or an outbound campaign via the predictive dialler, your agents have full context and control.

📞 Voice Calls ✉️ Email 💬 WhatsApp 🌐 Web Chat 📘 Facebook 📸 Instagram ✈️ Telegram 💼 SMS
Blue Telecoms platform showing WhatsApp integration with live customer conversation
Dialler Modes

The right dialling mode for every campaign

From high-volume outbound blitzes to carefully managed B2B conversations, our platform supports every dialling mode — so you can match your approach to your audience.

🚀

Predictive Dialler

The most powerful mode for high-volume campaigns. The system intelligently dials multiple numbers simultaneously, predicting when agents will become available. Minimises idle time and maximises talk time — agents spend up to 50 minutes per hour on live calls compared to just 10 with manual dialling.

Full details →
⚡

Progressive Dialler

Automatically dials the next number as soon as an agent becomes available. The agent sees lead details before the call connects, giving them time to prepare. Ideal for campaigns where a personal touch matters — it balances speed with quality.

👁️

Preview Dialler

Gives agents full control. Lead information is displayed on screen and the agent decides when to initiate the call. Perfect for complex B2B sales, high-value accounts, or sensitive conversations where preparation is critical.

🖱️

Click-to-Dial

The simplest mode — agents click a button to place each call. Ideal for follow-ups, callbacks, and small teams who want efficiency without automation. Still increases productivity by up to 75% compared to traditional manual dialling.

Key Features

Everything you need to run a world-class contact centre

📝

Interactive Scripting

Build dynamic call scripts with conditional logic, branching pathways, custom data collection fields, and next-task buttons. Scripts adapt in real time based on customer responses, guiding agents through every scenario.

💳

PCI Compliant Payments

Take secure card payments during live calls with automatic pause/resume recording. Fully PCI DSS compliant — protect your customers and your business without interrupting the conversation flow.

🤖

Answer Machine Detection

Automatically detect answering machines and voicemail systems. Route live answers to agents instantly while filtering out dead air — keeping your agents focused on real conversations.

🛡️

Live TPS Checking

Real-time screening against the Telephone Preference Service database on every outbound call. Automatic, always up to date, and included with the platform — no third-party costs, no staff training required.

✅

GDPR Compliant

Built with data protection at its core. Secure audited server access, IP whitelisting, credential management, call recording controls, and secure data deletion on request. Full compliance with UK GDPR regulations.

🔗

CRM Integration

Deep integration with leading CRM platforms including HubSolv, Salesforce, Sugar CRM, ZOHO, and Open CRM. Automatic data sync, screen pops, and call logging keep your systems perfectly aligned.

📊

Real-Time Reporting & Wallboards

Live wallboards showing team stats, floor sales, drop rates, and wait times. Comprehensive agent reports, inbound statistics, and IVR analytics give you complete visibility of your operation.

📞

Advanced Inbound Routing

Intelligent IVR menus, skills-based routing, queue management, and automatic callbacks. Handle inbound calls as efficiently as outbound campaigns — or blend both for maximum productivity.

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Lead Recycling & Management

Automatically recycle unanswered leads, schedule callbacks, and manage data across multiple campaigns. Intelligent lead distribution ensures your best data reaches your best agents.

🎵

Custom Music & Messages

Upload custom hold music, queue messages, and IVR prompts. Brand every touchpoint of the customer experience with professional audio that reinforces your identity.

📱

Email & SMS Capability

Send automated emails and SMS messages triggered by call outcomes, dispositions, or agent actions. Follow up instantly with confirmations, reminders, or marketing materials.

🔀

Outside Transfers & 3-Way Calling

Warm transfer calls to external numbers, bring in supervisors with 3-way calling, or cold transfer to specialist departments. Flexible call handling for every scenario.

Blue Telecoms interactive call scripting interface with custom form fields and branching logic

Interactive scripting — custom forms, conditional logic, and branded call guides

Proven Results

Increase agent productivity by up to 500%

Manual dialling means your agents spend just 10 minutes per hour on live calls. The rest is wasted on dialling, waiting, busy tones, and answering machines.

Our hosted contact centre platform's predictive dialler changes everything. Agents spend up to 50 minutes per hour in live conversation — a 500% increase in productive talk time. Even click-to-dial mode delivers a 75% improvement over manual processes.

The result? More conversations, more conversions, more revenue — with the same team.

500%

Productivity Increase

50 mins/hour talk time vs 10 mins manual

Click-to-Dial improvement
75%
How It Works

Getting started is simple

No special software to download. No expensive hardware to install. Our hosted contact centre platform is entirely web-based — all you need is a modern web browser and a softphone.

1️⃣

Agents Log In

Agents access the platform through any modern web browser — Chrome is recommended. They assign themselves to their outbound or inbound campaign and they're ready to go.

2️⃣

System Dials

The server automatically places calls to the contact list using your chosen dialling mode — predictive, progressive, preview, or click-to-dial. Answer machine detection filters out dead calls.

3️⃣

Agents Connect

When a live person answers, the call is instantly routed to an available agent. Customer details and interactive scripts appear on screen automatically. CRM data syncs in real time.

What does a dialler analyst do?

📤

Data Management

Uploads and monitors data, with input on where data is sourced from to ensure quality and compliance.

⚙️

System Monitoring

Ensures the dialler is running optimally at all times, resolving issues quickly when they arise.

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Compliance

Makes sure that outbound campaigns are not breaking any rules or regulations, including TPS and GDPR requirements.

🔍

Quality Control

Helps team leaders and supervisors conduct quality control tasks, reviewing calls and agent performance.

Deep Dive

Explore the platform in detail

🚀

Predictive Dialler Features

Complete breakdown of all dialling modes, the full feature list, CRM integrations, interactive scripting, PCI payments, and everything that makes our predictive dialler the most powerful on the market.

View all features →
🔗

CRM Integration

See how our platform connects with your existing CRM — pulling customer data on demand, syncing updates in real time, creating audit trails, and integrating data validation services.

Learn about integration →
📊

Reporting & Wallboards

Real-time wallboards, agent performance reports, inbound statistics, IVR analytics, and custom reporting. Full visibility into every aspect of your contact centre operation.

See reporting options →
Industries We Serve

Trusted across every sector

Our hosted contact centre platform is used by businesses of all sizes across a wide range of industries. Whether you're a 5-seat startup or a 500-seat operation, we scale with you.

📈

Telesales & Telemarketing

High-volume outbound campaigns with predictive dialling, lead management, and real-time performance tracking.

💰

Debt Collection

Compliant outbound dialling with PCI payments, call recording, and automated follow-up workflows.

🏠

Home Improvements

Appointment setting, lead qualification, and multi-channel follow-up to keep your diary full.

🛡️

Insurance

Regulated calling with interactive scripting, compliance features, and secure payment processing.

📊

Market Research

Survey-driven scripting, data collection fields, and comprehensive reporting for research campaigns.

WHAT OUR CLIENTS SAY

What our clients say

Rated Excellent on Trustpilot

★★★★★

"Very good service, with a system that is easy to use and very reliable. The price is also really good considering other companies have a much higher..." Read More

— Andrew Duffy on Trustpilot

September 2025

★★★★★

"Just starting using Blue Telecoms, the best thing about this company is the communication and the high level of support you get from their team..." Read More

— Wes Scott on Trustpilot

August 2025

★★★★★

"The set up of the dialler was swift and made very easy through the fantastic communication of the Blue Telecoms team. I've used many diallers, but..." Read More

— The Tech Wrap on Trustpilot

March 2025

★★★★★

"An amazing service and top quality software. To say I am impressed would be an understatement. The software for progressive calling is another..." Read More

— Jamie Parvin on Trustpilot

January 2025

★★★★★

"I have worked with Blue Telecoms for many years and they always provide excellent service. The team are experts in their field and have had a huge..." Read More

— Verified Customer on Trustpilot

July 2024

★★★★★

"Recently signed up to Blue Telecoms after using one of their competitors for one of my companies Avondale Finance. Honestly cannot fault them for..." Read More

— Chris Stevenson on Trustpilot

August 2023

FAQ

Frequently asked questions

Do I need to download anything?

No special software is required. Our hosted contact centre platform is entirely web-based — all you need is a modern web browser (Chrome recommended) and a softphone application such as Zoiper, X-Lite, or 3CX. Your agents can be up and running in minutes.

What's the difference between a dialler and a dialer?

"Dialler" is the British (UK) English spelling, while "dialer" is the American (USA) English spelling. They refer to the same thing — our hosted contact centre platform uses both terms so you can find us however you search.

How many types of dialler are there?

Our platform supports four main dialling modes: Predictive (highest volume, system dials multiple numbers ahead of agent availability), Progressive (auto-dials when agent is free), Preview (agent reviews lead before calling), and Click-to-Dial (manual initiation, simplest mode). We'll help you choose the right mode for each campaign.

Is the platform GDPR compliant?

Absolutely. Our platform includes secure audited server access, IP whitelisting, credential management, free live TPS checking, call recording controls, and secure data deletion on request. We take compliance seriously so you can focus on your business.

Can I use it for inbound as well as outbound?

Yes. Our hosted contact centre supports full inbound routing with IVR menus, skills-based routing, queue management, and automatic callbacks — as well as blended operations where agents handle both inbound and outbound seamlessly.

Ready to transform your contact centre?

Get in touch to see our hosted contact centre platform in action. No obligation, no pressure — just a conversation about what your business needs.

Request a Demo