Increase your contact centre performance by using our hosted predictive dialler

Our hosted predictive dialler will help your agents to focus on their job whilst delivering exceptional reporting features and unbeatable call quality. It automates the process of making calls to ensure delivery of a high volume of live connected calls to your staff.

Not just a predictive dialler...

Blue Telecoms offers more than just a predictive dialler. We offer a fully unified communications platform. This means that you get a powerful hosted predictive dialler with full PBX functions, inbound and outbound call management, IVR’s, call menus, PCI compliant card payments, Email and SMS.

Request a demo

Benefits of a hosted dialler...


Boost Productivity

Boost Productivity

Your agents will receive a steady flow of calls enabling them to talk to live humans for up to 50 minutes in the hour. No more answer phones, no more waiting 5 minutes for a call.
Data Management

Data Management

Our hosted dialler allows you to get the best performance out of your data. It’ll report duplicates, kill answer phones and disconnected numbers, and recycle the data to ensure maximum answers.
Monitor Performance

Monitor Performance

Our hosted dialler gives you in depth reporting in real time to monitor the performance of just about everything… including agents, campaigns, data, products and even geographical area
Compliance

Compliance

Our hosted dialler is compliant with Ofcom, ICO, TPS, MoJ and PCI regulations and requirements. Furthermore, call recordings can be kept forever, and free TPS checking is included
Customer Experience

Customer Experience

With client notes, automated emails and texts, and automatic call backs, you can provide a level of customer service unheard of
Scalability

Scalability

As our dialler is cloud based, it’s scalable indefinitely. You can go from 1 to 1000 agents overnight, and even use it in multiple locations worldwide
Scripting

Scripting

By using scripting and call flows, your agent will be presented with the correct script that dynamically updates per the customers responses. No more objection handling.
Simplicity

Simplicity

Our dialler is simple to use for agents, team leaders, supervisors, managers and admins. You don’t need an IT team to use it.

Supercharge it...

By utilising our free integration and customisation, you can supercharge your dialler and fit it to your business needs.

CRM Integration

We can integrate the dialler with most web based CRM’s (see an example list here). This means customer data can automatically be transferred between the dialler and your CRM, including call recordings, call backs, and call recordings.

Custom Reporting

We can write you custom live reporting depending on what information you’d like to see. Examples of this could be a report on agents sales per hour, or conversion ratio on specific data.

Workflow Automation

Are you still posting information out directly to customers? You can reduce your costs by having the dialler automatically send out letters, emails, and even text messages with dynamic information for that customer.

Let's go live!

If you’re looking to get started quickly, for up to 100 agents, your hosted predictive dialler can go live the same day!

For bigger projects we also offer our Transition and Go service, where we take all the guesswork out of transitioning your contact centre. We can migrate your existing data, users and call recordings to our predictive dialler, and provide you with a comprehensive plan to make sure you are off to a smooth start.

Request a demo

Security

At Blue Telecoms we take the security of your dialler, data and information extremely seriously. We utilise the use of SSL to provide strong RSA Encryption at 256 bytes. That’s the same standard used by banks.

Access to different areas of the dialler is also restricted with strong usernames, passwords and user groups. Data is stored across multiple servers in one of our ISO 9001 standard data centres, which employ strict physical security.

Finally, we whitelist all our servers to restrict access to solely your offices and ours, so your agents and staff will not be able to access it from home without your authorisation.

Support

We know that your dialler is critical to your business, and if something goes wrong, we’re here to help. We offer 24 hour support, 365 days a year via our Swansea, UK based Operations Centre.

  • From here, we proactively monitor all our servers and provide our clients with first class support.
  • We promise that you can expect a response within minutes from one of our trained technicians.
  • We provide support by Phone, Email, Tickets, SMS, Live Chat, Screen sharing and you can even visit our offices if you’re near by.
  • No other provider offers such a wide range of support options, or UK based 24 hour support.