Your telesales staff work extremely hard throughout the day. One of the best ways to improve efficiency across your entire sales floor is using call dialler software to keep agents busy — while giving managers the reporting tools they need.
From manual dialling to predictive systems — here's a comparison to help you choose the right solution for your business.
The starting point for most small to medium businesses. Agents choose what to dial — quick and cheap to get going, but won't scale well and reporting is hard to maintain.
Best for: Fledgling companies just getting started with telesales.
If your business operates a CRM, click-to-call lets agents view prospect details before calling. Slower than predictive dialling but ideal for businesses that need time with each client.
Best for: Insurance companies, financial advice centres, and high-consideration sales.
Calls are automatically placed to keep your team busy. Human answers are routed to agents while answer machines and dead lines are categorised automatically.
Best for: High-volume telemarketing, debt collection, and lead generation.
For many telemarketing companies, a hosted predictive dialler is exactly what they need. Calls are automatically placed at a pace that keeps your sales team actively canvassing potential clients.
The benefits include much higher contact rates compared to manual dialling, plus access to reporting that helps managers actively optimise campaigns for the best ROI.
Important: There are regulatory rules regarding predictive dialler usage. It pays to work with an experienced company like Blue Telecoms to ensure you follow Ofcom rules while maximising performance.
Data-driven campaign optimisation.
When using click-to-call with an existing CRM, any information updated during calls syncs to your CRM system straight away — improving how your company manages its data.
Blue Telecoms supports integration with all major CRM platforms, so whatever system you already use, we can connect it to your dialler seamlessly.
Works with all major platforms.