AI Feature

Automated Call Summaries — AI Notes Every Call So Your Agents Don't Have To

AI generates detailed, accurate post-call summaries the moment a conversation ends. No more manual note-taking, no more incomplete records — just comprehensive call documentation that auto-populates your CRM while your agents move straight to the next call.

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Feature

AI generates post-call summaries — accurate, detailed, instant

Our AI listens to the entire conversation and produces a structured summary capturing key discussion points, customer requests, commitments made, action items, and call outcomes. Every summary is consistent, comprehensive, and available seconds after the call ends.

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Intelligent Summarisation

AI doesn't just transcribe — it understands. The system identifies the most important elements of each conversation, separating key decisions and action items from small talk and filler. Summaries are concise, relevant, and structured for easy review.

Benefit: Consistently high-quality call notes that capture what matters, regardless of call length or complexity.

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Action Item Extraction

The AI automatically identifies promises, commitments, and follow-up tasks mentioned during the call. These are tagged, categorised, and presented as a clear action list — ensuring nothing falls through the cracks after the call ends.

Benefit: Every customer commitment is captured and tracked, improving follow-through and trust.

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Smart Categorisation

Calls are automatically tagged by topic, outcome, sentiment, and disposition. AI categorises interactions consistently across your entire team, providing clean data for reporting, trend analysis, and campaign optimisation.

Benefit: Reliable, consistent data across all agents without relying on subjective manual tagging.

Action

Eliminates manual note-taking and auto-populates your CRM

The moment a call ends, the AI takes over the documentation process entirely:

✓ Instant summary generation — A structured summary is produced within seconds of call completion, covering all key points.
✓ CRM auto-population — Summary, action items, tags, and disposition are pushed directly into your CRM record automatically.
✓ Zero agent effort — Agents can move straight to the next call without spending time typing notes or updating records.
✓ Searchable archive — All summaries are indexed and searchable, making it easy to find specific conversations or review customer history.
✓ Quality consistency — Every call gets the same thorough documentation, eliminating the variability of manual notes across different agents.

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Instant Documentation

Call ends. Summary ready. CRM updated.

Benefit

Agents handle more calls with better data quality

Manual note-taking typically costs 2–3 minutes per call in wrap-up time. For an agent handling 60 calls a day, that's up to 3 hours spent typing notes instead of talking to customers. AI summaries eliminate that time completely, letting agents move immediately to the next call.

But it's not just about speed — AI-generated summaries are more accurate, more consistent, and more comprehensive than hand-typed notes. Your CRM data quality improves across the board, giving managers reliable data for reporting, forecasting, and decision-making.

🎯 Intelligent Call Routing 😊 Sentiment Analysis 🤖 AI Workers

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Perfect Records

More calls. Better data. Zero wrap-up time.